Taylor Swift ticket troubles immediate name for FTC bots inquiry

U.S. lawmakers on Tuesday pressed the Federal Commerce Fee to implement a 2016 regulation towards ticket scalpers utilizing bots after Ticketmaster blamed the software program for troubles promoting tickets to pop celebrity Taylor Swift’s upcoming tour.

Ticketmaster (LYV.N) canceled deliberate ticket gross sales to most of the people for Swift’s 2023 U.S. live performance tour, her first in 5 years, earlier this month as 3.5 billion ticket requests from followers, bots and scalpers overwhelmed the web site.

Senators Richard Blumenthal and Marsha Blackburn, the highest Democrat and Republican on the Senate Commerce Committee’s knowledge safety panel, each of whom labored on a 2016 regulation banning ticket scalpers from utilizing software program to purchase tickets, pressed the company on what, if something, it had executed to implement the regulation.

“Ticketmaster/LiveNation pointed to on-line bots as a motive why followers couldn’t get Taylor Swift live performance tickets, main the ticket vendor to close down gross sales to most of the people,” the senators wrote in a letter to the FTC, citing different situations of shoppers having issues shopping for tickets on-line.

“Whereas bots might not be the one motive for these issues, which Congress is evaluating, preventing bots is a crucial step in decreasing client prices within the on-line ticketing trade,” the senators wrote.

Swift, winner of the artist of the 12 months on the latest American Music Awards, stated it had been “excruciating” to look at followers wrestle to safe tickets for her Eras tour after she had been assured that Ticketmaster may deal with the big demand.

A spokesman for the FTC confirmed that it had acquired the letter, however had no remark.

Within the letter, the lawmakers requested why the company had not introduced multiple enforcement motion underneath the regulation and requested if there have been different enforcement actions within the pipeline…Reuters 

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