Members of the Mannequin Specialist group are liable for supporting RMS shoppers throughout the globe of their profitable utilization and understanding of the complete suite of RMS disaster fashions and related merchandise.
Date posted
Mar. 9, 2023 2:15 pm
Software deadline
Apr. 9, 2023 5:00 pm
Group
Moody’s RMS
Location
Job description
The Group:
- The Mannequin Success group is a part of RMS’ broader Buyer Success group. This function is throughout the Mannequin Specialist group that sits inside Mannequin Success.
- We’re a extremely collaborative group with members positioned throughout Europe, Asia-Pacific and the US.
- Members of the Mannequin Specialist group are liable for supporting RMS shoppers throughout the globe of their profitable utilization and understanding of the complete suite of RMS disaster fashions and related merchandise.
- Our intention is to drive excessive consumer satisfaction throughout all current fashions and merchandise, and to facilitate the adoption of recent or up to date fashions by way of training and advisory help and companies.
- We work intently with colleagues in different groups inside Buyer Success and throughout the broader enterprise (e.g., Mannequin Improvement, Product Administration, Occasion Response) to set our shoppers up for fulfillment.
The Place:
This function is predicated within the Hoboken, New Jersey and can report back to the US Mannequin Specialist Supervisor. The important thing duties are as follows:
- Resolve different and fascinating consumer requests regarding the complete vary of RMS fashions and merchandise
- Typical timeframes vary from hours to a couple weeks
- Requires a mixture of analysis, problem-solving, mannequin information evaluation/interpretation and troubleshooting
- Work alongside skilled colleagues to resolve extra complicated requests
- Act as the primary level of contact for incoming consumer requests and talk straight with shoppers to progress requests
- Repeatedly enhance your abilities and data within the following areas (prior data not required)
- RMS disaster fashions – the science behind them, easy methods to use the related software program, decoding their output
- Related information manipulation instruments, akin to Microsoft SQL Server, a coding language (R) and mapping software program (QGIS)
- How our shoppers within the (re)insurance coverage business use RMS disaster fashions and merchandise
You may additionally be required to contribute in direction of consumer trainings, inside data sharing and enhancing consumer self-serve supplies.
Your first few months will predominantly be centered on studying by way of a mixture of classroom and on-the-job coaching. Over the following few years, as you progress in your profession throughout the group, you should have the chance to realize extra specialised data in a subset of subject areas and tackle extra duty within the following areas:
- Resolving extra complicated requests, which can contain working straight with Topic Matter Consultants in different groups
- Main the facilitation of consumer coaching periods and dealing with extra delicate consumer communications
- Serving to extra junior group members to develop and coordinating consumer work that includes a number of contributors
- Offering deeper ranges of enter into bigger consumer challenge work (weeks to a couple months timeframe)
If you wish to apply your technical background in science/danger to a wide range of sensible enterprise purposes, are motivated to assist others as a part of a collaborative group and wish to continuously develop your self in an thrilling and dynamic enterprise, then this function is for you.
The Particular person:
We’re on the lookout for any individual with:
- A customer-focused mindset
- Extremely motivated to assist our shoppers to succeed; be the voice of our prospects’ wants internally
- Robust written and verbal communication abilities
- Clarify complicated data concisely and successfully to completely different audiences; current successfully to a gaggle; talk appropriately with prospects in difficult conditions
- Wonderful teamwork abilities
- Work successfully in a extremely collaborative group with each native and worldwide colleagues
- Nice time administration abilities
- Juggle a number of concurrent consumer requests in a profitable method; anticipate/react appropriately to new data/points; comfortably deal with time delicate work
- A drive to realize nice outcomes
- Perceive the complete extent of requests and tailor options; make progress on duties proactively and with out shut supervision but know when to have interaction with skilled colleagues
- Wonderful problem-solving aptitude
- Apply data in a logical approach; overcome challenges and suppose creatively; summarize findings clearly and concisely
- A self-drive to repeatedly study and shortly grasp new abilities, ideas and software program throughout a variety of subjects
- React positively to suggestions and present a need to enhance delicate abilities in addition to technical data
Required {Qualifications}/Abilities:
- Possess a BS/MS/PhD or equal diploma in one of many following disciplines or a associated subject:
- Earth/Local weather Sciences (Geology, Geophysics, Seismology, Meteorology and many others.)
- Arithmetic, Statistics, Physics, Engineering
- Threat Administration, Insurance coverage
- Distinctive written and verbal communication abilities in English
- Proficiency in MS Workplace (Excel, PowerPoint, Phrase, Outlook)
That is an entry stage function. Prior expertise working in customer support or working with RMS disaster fashions is useful, however not required.
About RMS, A Moody’s Analytics Firm
- Threat Administration Options, Inc. (RMS) fashions and options assist insurers, monetary markets, companies, and public businesses consider and handle world danger all through the world. RMS has some 1,300 workers throughout 13 workplaces within the US, London, Bermuda, Zurich, India, China, Japan, Singapore, and Australia, with merchandise and fashions protecting six continents.
- We lead an business that we helped to pioneer—disaster danger modeling – and proceed to innovate. RMS was based in 1989 by Stanford scientists who created our first mannequin for California Earthquake. At present, Insurers, reinsurers, buying and selling firms, and different monetary establishments belief RMS options to raised perceive and handle the dangers of pure and human-made catastrophes, together with hurricanes, earthquakes, floods, terrorism, and pandemics.
- We bought acquired by Moody’s Analytics in 2021, opening fascinating new alternatives to broaden our fashions, information, expertise and companies to industries past Insurance coverage to assist the world higher handle its dangers.
- RMS is proud to be an equal alternative office. We’re dedicated to equal employment alternative with out regard to race, colour, creed, gender, faith, marital standing, registered home accomplice standing, age, nationwide origin or ancestry, bodily or psychological incapacity, genetic traits, sexual orientation, or some other classification protected by relevant native, state, or federal legislation.
ABOUT RMS:
Threat Administration Options, Inc. (RMS) fashions and options assist insurers, monetary markets, companies, and public businesses consider and handle world danger all through the world. RMS has some 1,300 workers throughout 13 workplaces within the US, London, Bermuda, Zurich, India, China, Japan, Singapore, and Australia, with merchandise and fashions protecting six continents.
We lead an business that we helped to pioneer—disaster danger modeling – and proceed to innovate. In Might 2019, we introduced the launch of RMS Threat Intelligence™ (RI), an open, versatile and future-proof platform for strategic danger administration. By means of this purpose-built platform, shoppers can faucet into RMS HD fashions, wealthy information layers, intuitive purposes and APIs that merely combine into current enterprise methods to help enterprise selections throughout underwriting, danger choice, mitigation and portfolio administration.
Insurers, reinsurers, buying and selling firms, and different monetary establishments belief RMS options to raised perceive and handle the dangers of pure and human-made catastrophes, together with hurricanes, earthquakes, floods, terrorism, and pandemics.
Go to RMS.com to study extra and observe us on LinkedIn and Twitter.
RMS is proud to be an equal alternative office. We’re dedicated to equal employment alternative with out regard to race, colour, creed, gender, faith, marital standing, registered home accomplice standing, age, nationwide origin or ancestry, bodily or psychological incapacity, genetic traits, sexual orientation, or some other classification protected by relevant native, state, or federal legislation.
For extra particulars
https://jobs.jobvite.com/rms/job/okXzmfwW