Analyst, Software program Help — Penn State Meteorology and Atmospheric Science

The Software program Help group is a part of Moody’s RMS’ broader Buyer Success group, and we offer clients with Comply with the Solar help with roles based mostly in Europe, Asia-Pacific, and the Americas.


Date posted

Mar. 9, 2023 2:30 am

Utility deadline

Apr. 9, 2023 5:00 pm


Moody’s RMS


Job description

Transient Description: This function is predicated in Hoboken, NJ, USA and can report back to the Software program Help – Americas supervisor. The Software program Help group is a part of Moody’s RMS’ broader Buyer Success group, and we offer clients with Comply with the Solar help with roles based mostly in Europe, Asia-Pacific, and the Americas. We’re a devoted and enjoyable group of people who work sensible so we are able to take pleasure in a very good work-life stability. Our group members come from all totally different backgrounds (training, geography, earlier skilled expertise, and so forth.), and we use this to our benefit.

 We aren’t a typical “Name Middle” or “Assist Desk” group; reasonably, our work permits our clients to make the most of the Moody’s RMS product suite effectively and successfully of their workflows by offering service excellence whereas serving because the face of Moody’s RMS for a lot of of our clients. When you take pleasure in a problem and need to consistently develop your self in an thrilling and dynamic enterprise, then this function is for you.

 The Particular person:

  • Somebody with private experience and professionalism who enjoys rolling up their sleeves and growing options to fascinating and difficult buyer help inquiries
  • Somebody who enjoys collaborating and sharing concepts with colleagues as a part of a extremely cross-functional and dynamic group in an atmosphere the place continued private development is inspired; we succeed as a group
  • Somebody who needs to use their technical background to help numerous buyer environments and configurations whereas troubleshooting technical points and supporting launches of recent merchandise and options
  • Somebody who needs to work together every day & straight with clients with a view to domesticate relationships and guarantee we handle all our clients’ wants by absolutely understanding the character of their inquiry and offering complete options that exceed their expectations

 The Place:

  • Present exterior and inner clients with best-in-class software program help (on-site and distant, as acceptable) throughout Moody’s RMS’ suite of product choices following established group SOPs and Greatest Practices
  • Acknowledge, handle, and produce to decision buyer inquiries of ordinary complexity, escalating instances as crucial to fulfill Moody’s RMS’ requirements of execution excellence
  • Working with and studying from senior colleagues, develop broad data of Moody’s RMS’ product choices; hone efficient analysis and technical troubleshooting expertise in addition to the flexibility to make pragmatic troubleshooting selections based mostly on the data at hand
  • Find out about Moody’s RMS as a company and over time come to own an understanding of the shoppers we serve and their enterprise (i.e. goals, challenges, work processes, financial atmosphere, and so forth.) to raised help/resolve their inquiries
  • Take part in and allow the success of group initiatives or different requested actions (e.g. finish consumer software coaching, pre-release documentation evaluate), as requested and based mostly on particular person talent set/capacity

 Expertise Required:

  • Educated to a minimum of diploma stage in a related topic, e.g. software program or IT-related
  • Possess time administration, communication (written and verbal), and troubleshooting talent units
  • Be self-driven and capable of carry out nicely inside cross-functional, multi-organizational, and digital groups


  • Possess a minimum of one 12 months of related skilled expertise
  • Demonstrated competence in managing tough conversations and conditions with clients
  • Expertise with Cloud-based SaaS applied sciences, RESTful APIs, and/or their help is advantageous
  • Expertise in supporting enterprise purposes, methods administration, and relational database administration troubleshooting
  • Expertise working with clients within the Insurance coverage or Reinsurance markets (together with Brokers) or supporting enterprise purposes in these markets is advantageous
  • Expertise with Home windows Server, HPC, and SQL system administration/troubleshooting
  • Expertise with Shopper/Server or n-Tier software program architectures and their related limitation/necessities

 About Moody’s RMS

There’s a 1% probability an earthquake will trigger $50 billion of insured loss throughout the subsequent 12 months and a 5% probability {that a} hurricane will trigger $60 billion of insured losses subsequent 12 months. At Moody’s RMS, we flip dangers into actual numbers. How? By constructing simulation fashions that permit insurers and traders to know and handle their world risks–from hurricanes, quakes, and wildfires, to cyberattacks, terror assaults, and pandemics. Why? We wish to construct a extra resilient world, and we’re on a mission to assist make each threat recognized.

 Insurers, reinsurers, traders, monetary establishments, governments, and NGOs belief Moody’s RMS options to raised perceive and handle disaster dangers. Moody’s RMS was based in 1989 by Stanford scientists who created our first mannequin for California Earthquake. In the present day, Moody’s RMS has some 1,300 workers throughout 13 places of work within the US, London, Bermuda, Zurich, India, China, Japan, Singapore, and Australia, and over 1,000 merchandise and fashions now overlaying six continents.

 Moody’s RMS helped pioneer the pure disaster mannequin market we now lead – and we proceed to innovate. In Could 2019, we introduced the Clever Threat Platform™ (IRP), an open-standard platform for strategic threat administration. By means of this purpose-built platform, shoppers can faucet into Moody’s RMS HD fashions, wealthy knowledge layers, intuitive purposes and APIs that merely combine into present enterprise methods to help enterprise selections throughout underwriting, threat choice, mitigation, and portfolio administration.

How we perceive and handle threat impacts everybody and our ardour is nothing lower than making a extra resilient world via a greater understanding of catastrophic occasions. Be a part of our group of main scientists, builders, business consultants, and world-class professionals. Collectively, RMSers make a distinction on a very world scale.

 Go to to be taught extra and comply with us on LinkedIn and Twitter.

Moody’s RMS is proud to be an equal alternative office. We’re dedicated to equal employment alternative with out regard to race, colour, creed, gender, faith, marital standing, registered home companion standing, age, nationwide origin or ancestry, bodily or psychological incapacity, genetic traits, sexual orientation, or another classification protected by relevant native, state, or federal regulation.


For extra particulars


Supply hyperlink

Subscribe to our newsletter
Sign up here to get the latest news, updates and special offers delivered directly to your inbox.
Leave A Reply

Your email address will not be published.